Privacy Policy

Last updated: September 2026

Orbis Engineering Services Ltd (“Orbis”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect personal information when you visit orbisengineeringservices.com, contact us or submit an enquiry through our website.

1. Who we are

Orbis Engineering Services Ltd
35 Wolseley Court
Staffordshire Technology Park
Stafford
ST18 0GA

Telephone: 01785 248201
Email: hello@orbisengineeringservices.com

Orbis Engineering Services Ltd is the organisation responsible for your personal information collected through this website.

2. Information we collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Postcode or location
Information about your property or project
Details you provide when requesting a quotation or callback
Information contained in correspondence with us

We may also collect technical information when you visit our website, such as your IP address, browser type, device information and information about how you use the website.

3. How we collect your information

We may collect information when you:

Complete an enquiry or quotation form
Contact us by email or telephone
Request a callback
Contact us through the website
Browse or interact with our website

Some technical information may also be collected automatically through cookies and similar technologies. Please see our Cookie Policy for more information.

4. How we use your information

We may use your information to:

Respond to enquiries and requests
Contact you about a project or quotation
Understand your requirements
Provide quotations and our services
Arrange site visits or appointments
Communicate with you about ongoing work
Maintain records of our communications and business relationships
Improve our website, services and customer experience
Protect our website against spam, fraud and abuse
Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

5. Our lawful basis for processing

Depending on the circumstances, we may process your information because:

You have asked us to take steps towards providing a service or quotation.

For example, when you submit an enquiry about a solar installation, EV charger or electrical engineering project.

We have a legitimate interest in operating and improving our business.

For example, maintaining records of enquiries, managing customer relationships and improving our website and services.

We have a legal or regulatory obligation.

Where we are required to retain or provide information to comply with applicable laws or regulations.

You have given consent.

Where consent is required, for example for certain non-essential cookies or marketing communications.

6. Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our website, respond to your enquiry or provide our services.

These may include:

Website hosting and technology providers
Website analytics providers
Security and spam-prevention services
Professional advisers and service providers
Contractors or suppliers involved in delivering your project
Government, regulatory or law-enforcement bodies where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, require third parties to handle your information securely.

7. Website analytics and third-party services

We may use services including Squarespace Analytics, YouTube and Google reCAPTCHA.

These services may process certain technical information about visitors and may use cookies or similar technologies.

Further information about cookies and how we use them can be found in our Cookie Policy.

8. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including where we need to:

Respond to your enquiry
Provide or manage services
Maintain appropriate business records
Resolve disputes
Meet legal, accounting or regulatory requirements

The appropriate retention period will depend on the type of information and our relationship with you.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your rights

Under UK data protection law, you may have rights including the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your information to be provided in a portable format in certain circumstances

If you wish to exercise any of these rights, please contact us using the details below.

11. Marketing communications

We will only send marketing communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us at hello@orbisengineeringservices.com.

12. International transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection required by applicable UK data protection law.

13. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites operated by other organisations. We recommend checking their privacy policies before providing them with personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on this page with the date it was last updated.

15. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: